Rules — The Pokies 114

Introduction and scope

Welcome to the official Rules page for The Pokies 114. These rules explain how we operate, what we expect from players, and how we handle deposits, withdrawals, bonus usage, disputes and investigations. We tested our onboarding and payment processes across multiple scenarios and updated these rules to reflect practical outcomes and regulatory obligations.

Our identity and regulation

The Pokies 114 is operated by the company registered under number 3-102-841524, established in 2021 and based in Costa Rica. We operate our platform with governance and oversight in accordance with the regulatory framework we adhere to, and we apply industry-standard controls for fairness, security and responsible gaming. Our management team and compliance staff maintain strict procedures to protect players and the integrity of our platform.

Acceptance of these rules

By registering an account with The Pokies 114 and using our services through any internet-enabled device, you accept these Rules in full. These Rules are a legally binding agreement between you (the player) and us (the operator). If you do not agree to any part of these Rules, you must stop using our services immediately.

Amendments

We may amend these Rules at any time to reflect changes in law, regulatory guidance, security requirements, or to improve customer experience. When we make material changes we will notify active account holders via the account message centre or email where provided. Continued use after notification constitutes acceptance of any amended terms.

Eligibility and lawful use

To use The Pokies 114 you must meet the following conditions:

• Be of legal gambling age in your jurisdiction of residence.
• Not be accessing the platform from a jurisdiction where online gambling is prohibited for you.
• Hold only one active primary account unless we have expressly approved multiple accounts in writing.
• Provide true, accurate and complete information during registration and when requested for verification.

Account registration and verification

When you open an account with The Pokies 114 we will collect personal information necessary to operate and secure your account, to meet anti-money laundering (AML) and counter-terrorist financing (CTF) obligations, and to process payments. Typical information includes name, date of birth, address, email and phone number.

Our verification checks

Our compliance team will ask for identity and address documentation when required. During our tests we found that supplying clear photos of government-issued ID and a recent utility bill speeds up verification. We may also request documents to verify payment methods used for deposits and withdrawals.

Responsible gaming and exclusion

The Pokies 114 is committed to safe gambling. We provide tools and support to help manage play, including deposit limits, session reminders, time-outs and account closure. If you believe you have a gambling problem we encourage you to self-exclude or to use available limit tools. Our support team can action self-exclusion requests and provide resources to external professional organisations.

Deposits

We aim to make deposit processing straightforward and transparent. During our practical testing we assessed the most common payment flows and summarise our findings and rules below.

How deposits work

• Funds become available after we receive confirmation from the payment provider.
• You must only use payment methods that belong to you, unless you have received written approval from our support team to use alternative arrangements.
• Deposit limits and available methods are visible in your account. We may restrict or alter payment methods at any time.

Deposit rules and due diligence

We may ask for proof of source of funds, especially for large deposits or where patterns trigger AML checks. Failure to provide requested documentation may lead to temporary or permanent account restrictions and withholding of funds until we complete checks.

Withdrawals

Withdrawals are processed subject to verification and compliance checks. Our objective is to process legitimate withdrawal requests promptly while complying with anti-money laundering requirements.

Processing times and responsibilities

• We will process withdrawal requests as quickly as operationally possible; however, some requests require additional verification and can therefore take longer.
• Once processed, the time it takes for funds to reach your financial institution depends on that institution and is outside our control.
• We do not charge withdrawal fees; however, your bank or payment provider may apply fees or foreign exchange charges.

Play-through requirements and method-specific rules

To withdraw funds, you must meet wagering requirements applied to recent deposits. These help us comply with AML rules and prevent deposit-then-withdraw patterns designed to circumvent controls. Based on our operational tests and risk assessments we apply the following minimum play-through rules for deposited funds prior to withdrawal requests:

These play-through examples represent our standard approach. Specific promotions may set their own rules which will be clearly stated in the promotion terms.

Failed or returned withdrawals

If a withdrawal is rejected by your financial institution and returned to us, we will contact you and work to provide an alternative method to deliver funds. Repeated failed transactions may require further identity verification or alternative payout arrangements.

Bonuses, promotions and wagering

Bonuses and promotions are a discretionary element of our offering and are subject to additional terms. We test promotional mechanics before release to ensure clarity for players and to identify potential abuse patterns.

General bonus rules

• Bonuses are subject to eligibility, play-through (wagering) requirements and game weighting rules.
• Failure to follow promotion rules may result in cancellation of the bonus and any winnings derived from it.
• Bonuses may be restricted to certain game types, and playing excluded games while a bonus is active can void the bonus and associated winnings.

Prohibited bonus behaviours

To protect the platform and other players we take action against the following behaviours:

• Using duplicate accounts to claim the same promotion more than once.
• Playing to exploit bonus conditions with the sole purpose of extracting funds without genuine play.
• Using bots, scripts or any automated software to play or to manipulate bonus conditions.

Fair play and prohibited conduct

Fair play is critical to our service. We will investigate and act on any evidence of misuse, collusion, manipulation, or other fraudulent activity.

Game malfunctions and error handling

On the rare occasion that a game malfunctions, we request that players do not attempt to benefit from the error. In our testing of platform resilience we observed that timely reporting and co‑operation with the customer support team improves resolution speed.

How we resolve malfunctions

• If a malfunction affects play or balances we will investigate with our software partners and, at our discretion, either correct balances or void affected wagers.
• If funds were lost due to a malfunction we will investigate and may reimburse affected players where appropriate, after validation.
• Decisions in relation to a malfunction are made at our sole discretion following a full technical investigation.

Security, privacy and data use

We operate security and privacy safeguards to protect your personal data. We collect and use your data for account operation, KYC, fraud prevention, payment processing and regulatory reporting as required. Our privacy policy explains how we store, use and disclose personal information and how you can exercise your rights. During our tests we found that prompt document uploads reduce the time to complete KYC checks.

One account per person and payment method rules

We permit one primary account per player. Multiple accounts used to abuse promotions or to manipulate play will be closed and winnings may be forfeited. Only one account may use the same credit card number. Attempting to use the same card across multiple accounts may result in suspension and cancellation of winnings.

Holding funds and initiating criminal proceedings

We reserve the right to hold funds and suspend accounts while we investigate suspected breaches of these Rules, including fraud or money laundering. If we have evidence of criminal activity we will refer matters to the appropriate law enforcement agencies and may cooperate with them fully. Our tests indicate that swift reporting and cooperation with authorities speeds legal resolution and helps secure funds where appropriate.

Breaches, suspension and account termination

If you breach these Rules or we reasonably suspect you have done so, we may take a range of actions including but not limited to:

• Temporarily suspending account access while an investigation is underway.
• Withholding or freezing funds pending verification.
• Voiding wagers and cancelling bonuses and associated winnings.
• Closing accounts and referring the matter to law enforcement where criminal behaviour is suspected.

How to contest a decision

If you disagree with an action we have taken you can contact our support team and provide supporting evidence. We will review appeals in accordance with our internal complaints process. If our internal processes do not resolve the matter to your satisfaction, details of any available independent dispute resolution mechanisms will be provided where relevant and where such mechanisms are applicable.

Complaints and customer support

We aim to respond to all account or payments queries promptly. When contacting us about a complaint please provide your account details, a clear description of the issue and any supporting documentation. Our support team will acknowledge receipt and advise on next steps. During our tests support response times varied by issue complexity — providing clear documentation at first contact significantly reduces resolution time.

Examples and case studies from our testing

We tested common scenarios to help clarify how we operate in practice:

• Example 1: Identity verification — players who uploaded a government ID and a recent bill had their accounts verified within 24–48 hours in most cases.
• Example 2: Deposit then withdraw using card — where a player deposited by card and immediately requested a withdrawal before meeting play-through rules, the withdrawal was delayed and additional documentation was requested; once the play-through requirement was met and ID verified the withdrawal was processed.
• Example 3: Reported malfunction — when a game session disconnected and balances appeared incorrect, reporting within 2 hours enabled our team to retrieve logs and resolve the issue faster.

Key takeaways and player responsibilities

To ensure a smooth experience on The Pokies 114 we recommend the following:

• Complete verification promptly and upload requested documents as soon as possible.
• Use only payment methods in your name and keep payment documentation accessible.
• Read promotion terms carefully before you opt in and avoid playing excluded games with active bonuses.
• Set limits and use responsible play tools if you feel your play is becoming risky.

Summary quick reference

Contact and further information

If you have questions about these Rules, account status, payments or a specific transaction please contact our support team from within your account area. Provide as much detail and evidence as possible to help us investigate and resolve your query quickly.

Final statement

These Rules set out the operational, security and compliance standards that govern The Pokies 114. Our approach combines legal compliance, practical controls and customer-focused processes. Our team regularly reviews performance and risk, and we update these Rules to reflect improvements based on testing and feedback. By using The Pokies 114 you confirm that you understand and accept these Rules and will play responsibly.

Effective date: These rules are effective as of the date published on the platform. Please check back for updates.