Welcome to the official Rules page for The Pokies 114. These rules explain how we operate, what we expect from players, and how we handle deposits, withdrawals, bonus usage, disputes and investigations. We tested our onboarding and payment processes across multiple scenarios and updated these rules to reflect practical outcomes and regulatory obligations.
The Pokies 114 is operated by the company registered under number 3-102-841524, established in 2021 and based in Costa Rica. We operate our platform with governance and oversight in accordance with the regulatory framework we adhere to, and we apply industry-standard controls for fairness, security and responsible gaming. Our management team and compliance staff maintain strict procedures to protect players and the integrity of our platform.
By registering an account with The Pokies 114 and using our services through any internet-enabled device, you accept these Rules in full. These Rules are a legally binding agreement between you (the player) and us (the operator). If you do not agree to any part of these Rules, you must stop using our services immediately.
We may amend these Rules at any time to reflect changes in law, regulatory guidance, security requirements, or to improve customer experience. When we make material changes we will notify active account holders via the account message centre or email where provided. Continued use after notification constitutes acceptance of any amended terms.
To use The Pokies 114 you must meet the following conditions:
When you open an account with The Pokies 114 we will collect personal information necessary to operate and secure your account, to meet anti-money laundering (AML) and counter-terrorist financing (CTF) obligations, and to process payments. Typical information includes name, date of birth, address, email and phone number.
Our compliance team will ask for identity and address documentation when required. During our tests we found that supplying clear photos of government-issued ID and a recent utility bill speeds up verification. We may also request documents to verify payment methods used for deposits and withdrawals.
The Pokies 114 is committed to safe gambling. We provide tools and support to help manage play, including deposit limits, session reminders, time-outs and account closure. If you believe you have a gambling problem we encourage you to self-exclude or to use available limit tools. Our support team can action self-exclusion requests and provide resources to external professional organisations.
We aim to make deposit processing straightforward and transparent. During our practical testing we assessed the most common payment flows and summarise our findings and rules below.
We may ask for proof of source of funds, especially for large deposits or where patterns trigger AML checks. Failure to provide requested documentation may lead to temporary or permanent account restrictions and withholding of funds until we complete checks.
Withdrawals are processed subject to verification and compliance checks. Our objective is to process legitimate withdrawal requests promptly while complying with anti-money laundering requirements.
To withdraw funds, you must meet wagering requirements applied to recent deposits. These help us comply with AML rules and prevent deposit-then-withdraw patterns designed to circumvent controls. Based on our operational tests and risk assessments we apply the following minimum play-through rules for deposited funds prior to withdrawal requests:
| Payment method | Minimum play-through before withdrawal | Typical processing time after verification |
|---|---|---|
| PayID / Bank transfer (approved domestic methods) | 1x deposited amount | 24–72 hours |
| Credit/Debit Card | 3x deposited amount | 2–7 business days |
| E-wallets (subject to availability) | Varies – see payment terms | Within 24 hours after processing |
| Cryptocurrency (where available) | Subject to expressed product terms | Dependent on blockchain confirmation times |
These play-through examples represent our standard approach. Specific promotions may set their own rules which will be clearly stated in the promotion terms.
If a withdrawal is rejected by your financial institution and returned to us, we will contact you and work to provide an alternative method to deliver funds. Repeated failed transactions may require further identity verification or alternative payout arrangements.
Bonuses and promotions are a discretionary element of our offering and are subject to additional terms. We test promotional mechanics before release to ensure clarity for players and to identify potential abuse patterns.
To protect the platform and other players we take action against the following behaviours:
Fair play is critical to our service. We will investigate and act on any evidence of misuse, collusion, manipulation, or other fraudulent activity.
| Prohibited conduct | Possible consequence |
|---|---|
| Collusion, chip dumping, or advantage play using multiple accounts | Wager voiding, account suspension, confiscation of winnings, account closure and potential referral to law enforcement |
| Use of bots or programmed devices to automate gameplay | Immediate voiding of affected wagers, account closure |
| Abuse of bonuses or promotions | Bonus cancellation and forfeiture of winnings derived from those bonuses |
On the rare occasion that a game malfunctions, we request that players do not attempt to benefit from the error. In our testing of platform resilience we observed that timely reporting and co‑operation with the customer support team improves resolution speed.
We operate security and privacy safeguards to protect your personal data. We collect and use your data for account operation, KYC, fraud prevention, payment processing and regulatory reporting as required. Our privacy policy explains how we store, use and disclose personal information and how you can exercise your rights. During our tests we found that prompt document uploads reduce the time to complete KYC checks.
We permit one primary account per player. Multiple accounts used to abuse promotions or to manipulate play will be closed and winnings may be forfeited. Only one account may use the same credit card number. Attempting to use the same card across multiple accounts may result in suspension and cancellation of winnings.
We reserve the right to hold funds and suspend accounts while we investigate suspected breaches of these Rules, including fraud or money laundering. If we have evidence of criminal activity we will refer matters to the appropriate law enforcement agencies and may cooperate with them fully. Our tests indicate that swift reporting and cooperation with authorities speeds legal resolution and helps secure funds where appropriate.
If you breach these Rules or we reasonably suspect you have done so, we may take a range of actions including but not limited to:
If you disagree with an action we have taken you can contact our support team and provide supporting evidence. We will review appeals in accordance with our internal complaints process. If our internal processes do not resolve the matter to your satisfaction, details of any available independent dispute resolution mechanisms will be provided where relevant and where such mechanisms are applicable.
We aim to respond to all account or payments queries promptly. When contacting us about a complaint please provide your account details, a clear description of the issue and any supporting documentation. Our support team will acknowledge receipt and advise on next steps. During our tests support response times varied by issue complexity — providing clear documentation at first contact significantly reduces resolution time.
We tested common scenarios to help clarify how we operate in practice:
To ensure a smooth experience on The Pokies 114 we recommend the following:
| Topic | What you need to know |
|---|---|
| Account | One account per person. Provide accurate info and comply with KYC checks. |
| Deposits | Use your own payment method. Funds available after confirmation. Limits apply. |
| Withdrawals | Subject to play-through and identity checks. Processing times vary by method. |
| Bonuses | Subject to specific terms; abuse can lead to forfeiture of winnings. |
| Security | We may hold funds and suspend accounts during investigations; we cooperate with authorities. |
If you have questions about these Rules, account status, payments or a specific transaction please contact our support team from within your account area. Provide as much detail and evidence as possible to help us investigate and resolve your query quickly.
These Rules set out the operational, security and compliance standards that govern The Pokies 114. Our approach combines legal compliance, practical controls and customer-focused processes. Our team regularly reviews performance and risk, and we update these Rules to reflect improvements based on testing and feedback. By using The Pokies 114 you confirm that you understand and accept these Rules and will play responsibly.
Effective date: These rules are effective as of the date published on the platform. Please check back for updates.
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